Privacy Policy

Last updated: 9th March 2026

This privacy policy sets out how uses and protects any information that you give Loop Mobile FZCO when you use one of our applications. Loop Mobile FZCO is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this app, then you can be assured that it will only be used in accordance with this privacy statement. Loop Mobile FZCO may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 15th of March, 2023.

What we collect

We may collect the following information, we will always try and ask for the minimum amount of data to give you a good experience. Please check the app Auth Dialog to see exactly what permission the app needs.:
-Device information
-E-Mail address
-First & Last Name

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- App experience
- information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Sharing, Transfer, and Disclosure of Google User Data

We do not sell, share, transfer, or disclose Google user data to any third parties, except in the following limited circumstances:
- Service providers: We may share data with trusted service providers who assist us in operating our application (e.g., cloud hosting, analytics). These providers are contractually obligated to protect your data and may only use it for the purposes we specify.
- Legal requirements: We may disclose your data if required to do so by law, regulation, legal process, or enforceable governmental request.
- With your consent: We may share your data with third parties when you have given us explicit consent to do so.

We do not use Google user data for serving advertisements. We do not allow humans to read Google user data unless we have your explicit consent, it is necessary for security purposes, or it is required to comply with applicable law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention of Google User Data

We retain Google user data only for as long as necessary to provide and improve our services to you. Specifically:
- Account information (email address, name) is retained for as long as your account remains active.
- Usage and device data is retained for up to 12 months for analytics and service improvement purposes, after which it is anonymised or deleted.
- Inactive accounts: If you stop using our application, we will retain your data for no longer than 12 months from your last activity, after which it will be securely deleted.
- We do not retain Google user data beyond what is needed to fulfil the purposes described in this policy.

Deletion of Google User Data

You have the right to request the deletion of your Google user data at any time. You can do so by:
- Contacting us directly at info@loopmobile.io with a deletion request.
- Revoking the app's access to your Google account via your Google Account permissions settings at https://myaccount.google.com/permissions.

Upon receiving a deletion request, we will delete all your Google user data from our systems within 30 days. We will confirm the deletion to you via email. Some data may be retained in encrypted backups for up to 90 days before being permanently removed.

When you revoke access through your Google Account permissions, we will automatically cease accessing any new data and will delete previously collected Google user data in accordance with the retention periods described above.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our app may contain links to other content of interest. However, once you have used these links to leave our app, you should note that we do not have any control over that other content. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by not accepting access to your details in the Auth Dialog box. You can also withdraw permissions by the app to access your data by going to the settings. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our own content which we think you may find interesting. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.